Last updated May 7, 2026. For negotiated contracts, the signed agreement controls.
- Include
- Workspace name, account email, API key label if relevant, batch id, checkout id, error reference, and the UTC time of the issue.
- Urgent issues
- Billing reconciliation, failed webhooks, production 5xx spikes, and provider-capacity incidents are prioritized over general product questions.
- Stripe receipt
- Stripe Checkout sends payment receipts or paid invoice links to the billing email when receipt and invoice email settings are enabled in Stripe.
- Platform ledger
- The billing page shows wallet credits, reservations, top-ups, and settled charges. This is the operational wallet record for the workspace.
- Business receipt
- Completed batch pages include a business receipt that summarizes processed items, delivery state, exceptions, cost, and the next routing lesson.
- Missing receipt
- If the payment was successful but no receipt arrived, contact support with the billing email and checkout id so the Stripe record can be resent or reconciled.
